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Frequently asked Questions

• Where do Embily cards work?

  All people who have a resident permit, or long-term Visa, or citizenship in EEA + UK countries can buy and use Embily cards

  
  

  EEA + UK Countries :

  Latvia, Lithuania, Estonia, Aland Islands, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Mayotte, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Martin, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

  
  Embily cards work wherever the VISA payment system works

• What is the delivery time for the card?

  The courier delivers the card personally to the person who ordered the card at the address of the actual residence. Card delivery is free. Delivery of the card is carried out within 1-2 weeks from the date of card order and passing verification.

• How to top up a card via crypto?

  At the moment, the Embily card can be top-up with nine cryptocurrencies: BTC, ETH (ERC20), USDT (ERC20), USDT (OMNI), TRON, USDT (TRC-20), BNB (BEP2), USDC, DAI. Each card has a top-up address for each crypto. When you have transferred the crypto to the valid address, after collecting the required number of confirmations in the crypto network, the funds will charge on the EURO card's balance.

   

  How to do it you can check in our manual below: How to top up a card via crypto

• What are the fees and limits for the card?

  Here are our basic fees:

  Card load fee 1.00%

  Monthly Service charge per card 2.00 EUR

  POS transaction successful fee:

  - on EEA+UK territory - Free

  - on Other territory 0.15 €

  All fees and limits

   

  All fees and limits apply to each card and are not cumulative into one account.

  Limits are updated on the 1st of every month.

  Also you can increase limits, how to do it you can check here

• Which ATM I can use for withdrawal?

  You can withdraw cash from a plastic card in any country at any ATM that supports the Visa payment system.

  Withdraw funds from virtual cards possible at an ATM that supports ApplePay and GooglePay.

  Please note that some banks set their limits on the amount available for withdrawing one operation and may also have fees when working with foreign cards.

   

  Cash withdrawal limits from Embily:

  Per day - 500 euros

  Per month - 2,500 euros

   

  You can increase limits. How to do it you can check here

  All fees and limits

• Where can I use Embily card?

  Embily cards work wherever the VISA payment system works.